Returns & Exchanges
At WizKids, we want your little ones to love their new outfits, so we offer a hassle-free 30-day return policy for all unworn items with original tags. If the fit isn't perfect, we are committed to making it right with a simple refund or exchange process.
Start Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unwashed and unworn clothing into the original packaging, ensuring all WizKids brand tags are still securely attached.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing