Frequently Asked Questions
Everything you need to know about shopping with WizKids.
How do I know which size will fit my child best?
We provide a detailed size guide on every product page. Since children grow at different rates, we recommend measuring your child's height and chest and comparing it to our chart rather than relying solely on age.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your delivery in real-time.
Are WizKids clothes made from sustainable materials?
Yes, we prioritize quality and comfort. Over 80% of our collection is made from organic cotton and recycled fabrics that are gentle on sensitive skin and better for the planet.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.